Tag Archives: Stevie Awards

LiveWatch Security, LLC nominated for e-commerce best customer service Stevie award!

2012 Stevie Award Winners Announced: LiveWatch Security for Customer Service

The Stevie Awards honored LiveWatch Security, LLC for the best customer service in America with the 2012 Stevie® Award for Best e-Commerce Customer Service. This worldwide competition recognizes companies across all industries and in a variety of different areas.

Of the more than 1,000 organizations that submitted entries, finalists were chosen based on an average score from 93 worldwide professionals. Past winners of Stevie Awards include E*Trade, AT&T and SalesForce.com.

“We are honored to be recognized for this latest award because customer service is a category that is extremely important to us. Our teams take pride in delivering fantastic ‘Customer Delight’ that goes way beyond satisfaction. Our goal is for SafeMart.com and LiveWatch Security to provide the best home security customer experience in the country for each and every customer,” says LiveWatchCEO Brad Morehead.

The e-Commerce Customer Service Award recognizes companies like LiveWatch for customer service, and also the use of online technology and social media in unique and innovative ways. “We pride ourselves on attention to detail with every phone call. This recognition for customer service is something our team is really excited about because we look at each phone call as an opportunity to impress a current or a future customer,” said Joe Thomas, Director of Customer Service and Support.

“Our goal is not to just ‘satisfy’ a customer, but to deliver such an amazing experience that they are delighted. Our customers can’t wait to tell their friends and family about the home security experience that they received from LiveWatch,” says Morehead.

While the recognition is welcome, both Morehead and Thomas acknowledge that in a service industry, they can never be complacent and they will continue to push the company to provide the best home security and alarm monitoring customer service in America.

About LiveWatch Security, LLC
LiveWatch Security® has revolutionized home security in America. LiveWatch Security protects and delights its customers with its award-winning LiveWatch Security, interactive smartphone controls and commitment to delighting every customer. Thousands and thousands of customers are switching to LiveWatch while saving up to 30-70% off of traditional, location-constrained competitors. LiveWatch Security from SafeMart® with Plug & Protect™ has forever improved the way you can secure your family, home and belongings. LiveWatch® Security is the most recommended security company in America. Recently, LiveWatch Security and (its e-Commerce division) SafeMart were named the #1 Wireless Security Company in America and won a national award winner for e-Commerce Customer Service.

LiveWatch Security, LLC nominated for e-commerce best customer service Stevie award!

SafeMart Home Security Named Stevie Award Finalist for Best Customer Service

Just a month into 2012, SafeMart has already secured another award for having the best e-Commerce Customer Service in the country. SafeMart has been named a finalist for The Stevie Awards e-Commerce Customer Service Award. In this nationwide competition, SafeMart Home Security will either win a Gold, Silver or Bronze medal for having one of the top three e-Commerce Customer Service teams in the nation.The Stevie Awards for Sales and Customer Service recognizes the accomplishments of sales, customer service, and call and contact center professionals in companies all around the world. As a finalist for the e-Commerce Customer Service Award, SafeMart is recognized for not only its customer service, but also its innovative use of online technology and social media.Joe Thomas, SafeMart Director of Customer Service and Support, said, “We pride ourselves on attention to detail with every phone call. Being nominated for a Stevie Award for customer service is an honor, and we are really excited about it, but it won’t slow us down—each call presents a new opportunity to ‘wow’ a customer with great service.”The world’s premiere business awards, The Stevie Awards organizes the American Business Awards, the International Business Awards, The Stevie Awards for Women in Business and The Stevie Awards for Sales and Customer Service. This is the sixth annual Stevie Awards for Sales and Customer Service, and this year The Stevie Awards are presenting Silver and Bronze Stevie awards along with the first-place Gold.Of the more than 1,000 organizations that submitted entries, finalists were chosen based on an average score from 93 worldwide professionals. Past winners of Stevie Awards include E*Trade, AT&T and SalesForce.com.   This year’s award winners will be revealed at an awards banquet in Las Vegas on February 27.

“Our goal is not to ‘satisfy’ the customer, but to deliver such a great experience that they are delighted. In this case, they can’t wait to tell their friends and family,” SafeMart CEO Chris Johnson said. “We want people to walk away from every interaction with SafeMart knowing that we did everything possible to take care of their needs.”

In addition to a nomination for the e-Commerce Customer Service Award, SafeMart will be included in the voting for the People’s Choice Stevie Awards for Favorite Customer Service. Online voting for each category will take place from mid-January to early February.